FAQs

Customer

How do I contact Axis Auto Finance?

You can contact us by text (226) 212-5106, Email customerservice@axisautofinance.ca , or call us at 1-855-964-5626 Ext 302.

Can I make payments online?

Yes, you can pay online Click here to be directed to our online payment portal.

What methods of payments do you accept?

We accept: Credit or Debit cards, Money Order or Certified Cheques, Email Money Transfers, Branch Deposits, Cash.

Can I make extra payments?

Yes, your loan is 100% open. You can make extra payments anytime to save interest. Please use one of our convenient payment methods listed above, or contact our customer service team for assistance.

Does Axis report to the credit bureaus?

Yes, we report to Equifax monthly. Remember this is a great way to rebuild your credit, so it is important to make your payments on time!

Can I change my payment due date or payment frequency on my car loan payment?

Yes you can. We provide our customers with options when circumstances change. Certain rules apply. Please contact our customer service team for further information.

What if I have an accident?

You must contact your insurance company and Axis immediately.

If my contact information or banking information changes what should I do?

Contact our customer service department by text (226) 212-5106, or email us at customerservice@axisautofinance.ca , or call us at 1-855-964-5626 Ext 302.  We will update your information.

Can I trade in my vehicle?

Yes you can!  Please click here to complete the request. One of our experienced sales advisors will contact you to review your options. Certain conditions may apply.

Do you have a loyalty or referral program?

Yes, we have one of the best loyalty/referral programs in the industry. Please contact our customer service team for details.

Dealer

What is the credit profile of a typical Axis customer?

Those with a credit score below 650, are new to the country, have difficulty proving income, limited credit info, a history of repayment issues, bankruptcy filings, consumer proposal (discharged or un-discharged) or other situations preventing financing by traditional lending sources.

How do I submit an application to Axis?

Applications may be submitted via Dealertrack, email, fax or through the Axis Auto Finance website.

How long does it take to receive a response to a submitted application?

We process applications within 2-4 hours of receipt, at which point we issue a response via Dealertrack, email, phone or fax. 

What is the maximum age and mileage of vehicles that can be financed?

We finance vehicles up to a maximum of 10 years old and/or 185,000 km.

Company

What does Axis Auto Finance do?

Axis Auto Finance is a leading Canadian provider of alternative used vehicle financing options servicing roughly 30% of Canadians (Source: Equifax) that have credit scores in the non-prime range. 100% of all Axis auto loans report to the credit bureau, resulting in a significant improvement of the credit scores for the overwhelming majority of clients. These clients use Axis a stepping stone in their credit rebuilding journey, and we are proud to be improving the lives of these everyday Canadians. Supported by state of the art in-house developed risk analytics, Axis continues to be Canada’s fastest-growing publicly traded auto-financing company.

What is Axis’ fiscal year end?

Our fiscal year end is June 30th.

How do I invest in Axis Auto Finance?

Axis Auto Finance is listed on the TSX Venture Exchange.  Shares may be purchased and/or sold directly through public markets, or through a stock broker of your choosing.

When does Axis announce its earnings?

Axis Auto Finance announces quarterly earnings within 60 days of the end of each fiscal quarter, which are September 30th, December 31st, and March 31st.  For the June 30th year end, results are published within 120 days of the year end, typically towards the end of October.

What is Axis’ ticker symbol, and where is the company listed?

Our ticker symbol is Axis. Axis Auto Finance is listed on the TSX Venture Exchange.

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